If your previous hosting provider does not use cPanel or your account size exceeds 3GB, you cannot execute a cPanel backup move. In such cases, you must transfer your account manually. The following are the steps required to manually transfer your account.
Moving an Account from a Non-cPanel Server
You will want to follow the checklist below to ensure your website transfer is successful. There may be some steps that do not apply to your specific move. For example, you may not have an SSL on your website or perhaps you have a third-party email service. In these cases, you can skip those steps.
- Website Files
- SSL Certificate
- Domain Name
To transfer a database to a new account, you need to create a new database in your target account first. Once the database is created, export it from your old hosting account and import it into your reseller account. Our article on migrating databases provides detailed instructions, but keep in mind that server paths may differ, and your account root folder with InMotion is the public_html folder.
Moving website files is a simple process. Locate the location of your files on your old host and download them to your local machine using FTP. Once downloaded, connect to your reseller account with the FTP client and upload the files.
To migrate emails, create the necessary email addresses in your reseller cPanel and follow our guide on migrating emails to transfer your emails from the old host.
If you have an SSL certificate on your old host, you need to rekey it to work on your new server. To do this, request a CSR from within your AMP, give it to your original SSL host, and have them rekey it for the new server. Once done, submit a Third Party SSL Installation Request through your AMP, and our Support team will handle the rest.
Finally, once all the tasks are complete, you should point your domain to your new account’s name servers. Once you have completed all the steps above, you will want to test your site by visiting it and testing all the pages. Check your functionality, images, etc. to be sure they are all present and working.