An autoresponder is a helpful tool that automatically replies to any incoming email sent to a specific email address. This is a useful feature for acknowledging receipt of customer emails and providing a pre-determined timeframe for a response. Additionally, when out of the office, such as on vacation, an autoresponder can be set up to notify senders that you are currently away and will respond upon return. In this tutorial, we will guide you on setting up an autoresponder in cPanel. It is also possible to set up an autoresponder in Webmail.
https://www.youtube.com/embed/LKttR2V_ETY?feature=oembedDon’t have time to read our full guide? Watch our walk-through video.
Creating an Autoresponder in cPanel
To set up an autoresponder in cPanel, follow these steps:
- Log in to cPanel.
- In the Mail section, click on the Autoresponders button.
- Your Current Autoresponders will be listed on the next screen. Click the Add Auto Responder button.
- Fill in the fields to create your autoresponder. Here is a brief description of the available options:
- Character Set: The standard character set is “utf-8,” but you can change it here.
- Interval: Here you can set how many hours to wait before autoresponding to the same email address.
- Email: This will list the email address you are setting up the autoresponder for.
- From: You can enter a “From” address here. I recommend using the same address as the Email field.
- Subject: Enter a subject line here, such as “John is out of the office.”
- HTML: Check this if you want to enter HTML into the Body of your email.
- Body: Enter your autoresponder message here.
- Start: Choose whether you want this autoresponder to begin immediately or set a custom start time.
- Stop: Here you can set a custom date for your autoresponder to stop responding or set it to Never.
- Click the Create/Modify button to save your autoresponder.
- You’re finished when you see a message stating “You have successfully created… autoresponder.”
That’s it! Now you know how to set up an email autoresponder in cPanel. For more email-related tips and tricks, check out our Education Channel on Everything Email. You may also want to take a look at our article on how to write a professional “out of office” response to ensure your autoresponder sounds professional.