Please be advised that restoring a cPanel will result in the complete erasure of any pre-existing content on that cPanel.
In this tutorial, we will guide you through the process of transferring your hosting account from another cPanel host to your Reseller Hosting account. This method of migration is straightforward and involves moving a single file. The final step of restoring the cPanel will be taken care of by our Systems Administration team.
If you choose to move your site using a full cPanel backup, all files, databases, and emails associated with your account will be included in the generated backup file.
Step 1 – Evaluate your Site
To ensure that the migration process is successful, it’s important to confirm that the account you’re attempting to migrate is a cPanel account. Additionally, it’s necessary to verify the size of the account, as this particular method can only be utilized if the cPanel account is under 3GB in size.
You can check the size of the account by logging into the cPanel and navigating to the left-hand sidebar menu. Look for the “Disk Space Usage” field, which will display the size of the account.
Step 2 – Generate a cPanel Backup
Once you’ve verified that the account is a cPanel account and its size is below 3GB, you’ll need to generate a full cPanel backup. To do so, navigate to the “Backup” section of the cPanel. For detailed instructions on how to create a backup of your cPanel, refer to our guide on “Backing up Your cPanel”.
Step 3 – Download your cPanel Backup File
Once you have generated the backup, the next step is to download it to your local computer. If the backup is relatively small (less than 1GB), you can use the cPanel File Manager to download it. However, we recommend using FTP for larger backups.
If you’re not familiar with how to connect to your server with FTP and download files, refer to our “FTP Beginner’s Guide” for more detailed instructions.
Step 4 – Upload the Backup File to your Reseller Account
After you’ve downloaded the backup file to your local computer, the next step is to upload it to your Reseller Hosting account. For files under 1GB in size, you can use the cPanel File Manager to upload the file. However, for larger files, we recommend using FTP.
If you’re not familiar with how to upload files using FTP, refer to our “FTP Beginner’s Guide” for more detailed instructions.
Step 5 – Request a cPanel Backup Restoration
With the backup file uploaded to your Reseller Hosting account, your part in the migration process is nearly complete. The final step is to submit a Website Transfer Request from within your Account Management Panel (AMP). It’s important to note that depending on the number of cPanel accounts being restored, there may be a charge associated with the transfer process.
Step 6 – Test your Site
After the Support team confirms that the restoration process is complete, the final step is to log into your Reseller Hosting account and ensure that everything is working correctly. If you haven’t yet pointed your domain to our name servers, you can still view the site using a Temp URL or by modifying your hosts file.
Now that you understand the steps involved in moving an account from a cPanel host to your Reseller Hosting account, you can refer to our guide on “Migrating an Account from a Non-cPanel Host to Your Reseller Account” if you need to move an account from a non-cPanel host to your Reseller Hosting account.
If you encounter any issues with FTP during the migration process, such as the “421 Too Many Connections” error, we have documentation available to help you resolve it quickly. Additionally, you can learn more about using FTP to move a site with our article on “Helping Your Developer Transfer Your Website with an FTP Account.”
In cases where you’re working with a customer’s child cPanel account within a Reseller Hosting subscription and want to move it to its separate cPanel account, please follow the steps outlined in our guide on “How to Move Your Client’s Existing cPanel Child Account to Its Own Server.”
If you’re working with a child cPanel account belonging to one of your customers within a Reseller Hosting subscription, and you wish to move it to a separate cPanel account, please refer to our guide on “How to Move Your Client’s Existing cPanel Child Account to Its Own Server” for detailed instructions.