As a reseller hosting provider, assisting your clients when they encounter difficulties and require assistance is a crucial aspect of your job. This article outlines the process of resetting a cPanel password using WHM, which is applicable to both the shared and VPS reseller programs.
https://www.youtube.com/embed/kD4jB8W6VP0?feature=oembedDon’t have time to read our full article? Watch our walk-through video.
How to Reset a cPanel Password in WHM
In the event that your customers misplace their password, you may need to reset it for them. One efficient method of logging into WHM to reset a cPanel password is provided below. It is essential to note that your customers should not be given access to WHM.
- Log into WHM
- Under Account Information choose List Accounts
- Click the + sign next to the account you are managing and the dropdown will appear
- Under the domain name you will see Change Password:
- Fill in your customer’s preferred password
- Click Change
Once you reach this stage, you should see a confirmation screen, indicating that the cPanel password update was successful.
In case you are searching for resources that you can share with your clients about resetting the cPanel via the Account Management Panel (AMP) or cPanel directly, we suggest referring to our tutorial: “How to Change Your cPanel Password.”
You may now proceed to update the passwords for all cPanel accounts under your management. It is essential to keep in mind that users with WHM access can also perform this function; hence, it is crucial to exercise caution. Only grant access to trustworthy administrators.